In Stock Items:

• Order before 1:00 pm PST and most orders will be shipped same day.
  

To Order we Need:

• Purchase order number and/or authorized purchase agents name
  

– Verbal PO should be confirmed in writing otherwise we assume no responsibility for errors.

• Ship To / Bill To address and Phone numbers
  
• Quantity, Brand, Part #, Finish, Handing, etc.
• Terms for new customers:

  – C.O.D., Visa, MasterCard, Discover, or American Express    

  – $ 20.00 minimum order○   F.O.B.—Paso Robles, CA or Factory Direct. 

  – Prices depend on quantities and are subject to change without notice.

– Deposits may be required for ‘Custom Orders’

SALES HOURS 

Monday thru Friday 8:00 am to 5:00 pm (Pacific Standard Time)

TERMS & CONDITIONS 

Subject to change without notice.

ALL PRICES

Subject to change without notice. MINIMUM ORDER – $ 25.00 per invoice

OPEN ACCOUNT CUSTOMERS

Your charge account is invited.  Credit applications may be submitted from our website. (Click on the Credit Application icon at the top of the page). If your credit application is approved, you must agree to pay the invoices due on a net 30 basis.  A cash discount is available; invoices from the 1st to the 15th get a 1% discount if paid by the 25th of the month, however if paid from the 16th to the 31st then you will receive a 1% discount by the 10th of the next month.  Any invoice amount unpaid over 30 days is subject to a service charge of 1½ % per month until paid.  Orders received from a past due customer may be held for payment due before shipping the new order.  A monthly statement will be mailed for your convenience. 

TELEPHONE ORDERS

Should be confirmed in writing (mailed, faxed, or e-mailed to us.)  We will assume no responsibility for errors of phone orders, unless written confirmation is received prior to processing.  We have the right to refuse any order.  

SALES TAX

Any state or local taxes levied or assessed upon a sale or purchase will be added to items not purchased for resale, or to accounts that do not have a current resale card on file.  

CLAIMS FOR SHORTAGE OR DAMAGE DURING SHIPMENT

Any discrepancy of orders and any claims received must be claimed within 10 working days after receipt of materials.  Customer assumes the risk of loss or damage in transit.  

CUSTOM & SPECIAL ORDERS

Are not subject to cancellation or return.  Purchasing has the option of requesting a deposit for any order involving long delivery and/or large dollar amounts.  If it is not from our warehouse, it is a special order. 

PURCHASE ORDERS OR VERBAL AGREEMENTS

 Are accepted contingent upon strikes, fires, delay of carriers, or other causes beyond the control of Eagle Door & Hardware.  We have the right to refuse any order.

DISCLAIMER OF WARRANTIES

Eagle Door & Hardware disclaims all warranties of any kind, expressed or implied, with respect to the goods sold by us, whether as to merchantability or fitness for a particular purpose or any other matter.

RETURN GOODS AUTHORIZATION (RGA) 

Non defective merchandise is subject to return approval by our credit department within 60 days.  If allowed, all returned merchandise is subject to a restocking charge of 25%.  Stock items must be in 100% restockable condition (such as no scratches or dents, etc.), also in original package with no price markings.  Defective or damaged merchandise may be returned but is subject to inspection by the manufacturer and Eagle Door & Hardware before credit is issued.  Credit will not be issued unless an invoice number is supplied, please notify us within 10 days.  After an RGA is issued, a call tag may be issued to have the material picked up by UPS.  

LIMITATION OF LIABILITY

In no event will Eagle Door & Hardware be liable for any loss or damage resulting from any cause, whatsoever, relating to the merchandise in excess of the purchase price of the particular goods.  All claims are at the option of Eagle Door & Hardware to the repair or replacement of damaged or defective merchandise.  In no event, will Eagle Door & Hardware be liable for incidental or consequential damages.  

TEMPLATES OR PREPS

We will not assume back charges for labor or materials required on the job due to inaccuracies caused by the use of templates or preps.  Customer is solely responsible to make sure it is the correct template or prep.

JOB SITE REPAIRS WITH OR WITHOUT MERCHANDISE REPLACEMENT

Under no circumstances will any invoicing of materials and/or labor for job site repairs or replacements will be accepted without prior approval.